Refund Policy

Last updated: January 2026

1. Overview

At Lives Of Nature, we are committed to ensuring your satisfaction with your conservation space purchase. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with your conservation space purchase, you may request a full refund within 30 days.

2.2 Conditions for Refund

To be eligible for a refund, you must:

• Submit your refund request within 30 days of purchase
• Provide your order number and purchase details
• Explain the reason for your refund request

3. Non-Refundable Items

The following items and services are non-refundable:

• Conservation Hero certificates that have already been issued and delivered
• Digital content and access that has been provided
• Customized or personalized items
• Gift certificates (unless required by law)

4. Processing Refunds

4.1 Refund Request Process

To request a refund, please contact us at:

• Email: support@livesofnature.org
• Include your order number and reason for refund

4.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• You will receive a confirmation email when the refund is processed
• The refund will be issued to the original payment method
• It may take additional time for your bank or credit card company to process the refund

5. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have already received some benefits from your purchase (e.g., daily updates for a portion of the period)
• If there are technical issues that prevented full access to services
• At our sole discretion, based on the specific circumstances

6. Cancellation of Ongoing Services

If you wish to cancel ongoing services:

• You may cancel at any time through your account settings
• Cancellation will take effect at the end of your current billing period
• No refunds will be issued for the current billing period
• You will continue to have access to services until the end of the billing period

7. Disputes and Chargebacks

If you have concerns about your purchase, we encourage you to contact us directly before initiating a chargeback. We are committed to resolving any issues promptly and fairly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

9. Contact Information

For questions about refunds or this policy, please contact:

Email: support@livesofnature.org
Customer Support: Available Monday-Friday, 9 AM - 5 PM EST